Terms of Service

The service, definitions and acceptance

Afrahi is an online marketplace for event services in Morocco, operated by the entity identified on the platform ("Afrahi", "we"). These Terms form an agreement between you and Afrahi and govern your use of the website, your account and the features it gives you access to.

• “Customer” means a user looking for event services.
• “Provider” means a business or professional offering event services through a provider profile.
• “Agent” means a field agent authorised by Afrahi to prepare provider profiles and hand them over to their owners.
• “User” means anyone using Afrahi, whatever their role.
• “Content” means anything a user submits: text, photos, logos, videos, prices, reviews, messages and profile information.
• “Booking” means a request sent by a customer to a provider through the platform.
• “Premium plan” means a paid subscription bought from Afrahi by a provider.
• “Sponsored placement” means a paid position at the top of search results for a city and category.

You must be at least 18 years old and legally able to enter into a contract to create an account.

You accept these Terms electronically, by ticking the acceptance box when you register and each time you sign in. Each version of these Terms and of the Privacy Policy carries a version number shown at the top of the page. When a new version is published, we may require you to accept it again before you can continue to use features that involve other users or payments.

Privacy Policy

What Afrahi does — and what it does not do

Afrahi provides a marketplace: provider profiles, search and discovery, messaging, booking requests, reviews and the technical services that support them. That is the extent of our role.

• Afrahi does not provide event services and does not perform them.
• Afrahi is not a party to the service contract concluded between a customer and a provider.
• Afrahi is not the agent, employer, partner, insurer, guarantor or legal representative of a customer or of a provider, unless a specific written agreement says otherwise for a specific service.
• Afrahi does not assume the debts, promises, warranties, contractual duties, wrongdoing, negligence, taxes or payment obligations of a customer or of a provider.

Verification badges, reviews, ratings, profile completeness scores, search rankings and sponsored placements are indicators, not guarantees. They do not guarantee the identity, quality, legality, safety, availability, pricing or performance of any provider, and they do not replace your own checks.

Accounts and account security

• Give accurate information when you register and keep it up to date.
• Keep your password and access to your email or Google account secure; you are responsible for activity carried out through your account.
• Do not impersonate another person or business, and do not create an account for someone else without their authorisation.
• One account per person, unless we authorise otherwise in writing. A provider account must correspond to a real business that you are entitled to represent.
• Do not sell, rent or share your account.
• Tell us promptly if you believe your account has been used without your authorisation.

Staff roles — agent, blogger and administrator — are granted by an administrator and can be revoked at any time. An agent may prepare a provider profile for a business and hand it over through an activation link; once the business claims the profile, it becomes responsible for it. Staff access is limited to what their duties on the platform require.

Customer obligations

• Give accurate booking details: date, place, number of guests, budget and the nature of the event.
• Communicate lawfully and respectfully.
• Carry out reasonable checks before committing: confirm with the provider the final scope of the service, the price, the date, the location, the required licences, safety arrangements and cancellation terms.
• Pay the amounts you validly agree with the provider, on the terms you agreed.
• Do not make fraudulent bookings, harass a provider or submit false or malicious reports.
• Write reviews that reflect a genuine experience.

Provider obligations

• Be legally entitled to offer the services you publish.
• Publish accurate descriptions, prices, availability, photos, contact details and experience — and keep them up to date.
• Own the content you submit, or have permission to use it.
• Hold and maintain any permit, licence, insurance, tax registration or professional qualification your activity requires.
• Communicate and perform in good faith, and honour confirmed agreements and cancellation commitments.
• Protect the information customers share with you and use it only to serve their request.
• Comply with applicable law, including consumer, tax, safety and hygiene rules relevant to your activity.
• Do not publish misleading claims, duplicate business profiles, fake reviews, or attempt to manipulate rankings.

Verification by Afrahi is a basic platform check. It does not transfer any of these obligations to Afrahi and does not make Afrahi responsible for the services a provider performs.

Provider profile publication and media rights

This section applies when you create, claim or operate a provider profile. By accepting these Terms as a provider, you confirm that you are authorised to represent the business and you authorise Afrahi to publish the business information and materials you choose to provide for the operation and promotion of that provider profile.

• You authorise Afrahi to display the business name, professional contact details, city and service area, services, prices, descriptions, social links, logo, photos, videos and other profile materials that you submit, on the public Afrahi profile and on Afrahi surfaces used to operate or promote that profile.
• You confirm that the business information you submit is accurate and that you are entitled to provide it for publication.
• For every logo, photo, video, description or other protected material you submit, you confirm that you own it or have the licence, permission or other right needed for Afrahi to use it as described in these Terms.
• If submitted media identifies another person, you confirm that you have any consent or permission required to publish and use that person’s image, voice or other personal information.
• The licence granted to Afrahi remains limited by the Content and intellectual property section of these Terms. You keep ownership of your content.
• You may ask Afrahi to correct or remove provider-profile information or media through the support channel. Removal from public pages does not require Afrahi to erase records that must be kept for legal, accounting, security or backup purposes.
• The Privacy Policy explains how personal data is processed and your applicable access, correction, objection and other statutory rights. Accepting this section does not waive rights that cannot lawfully be waived.

Afrahi records the version of the Terms you accepted, the locale and the acceptance time through its legal-acceptance system. If this provider-publication or media-rights wording changes materially, Afrahi may require acceptance of the new Terms before further marketplace activity.

Bookings, negotiation, payment between users and disputes

• A booking request is a request. It is not, by itself, a concluded service contract.
• The customer and the provider are responsible for agreeing the final scope, price, deposit, cancellation rules and performance terms between themselves.
• Unless a feature of the platform expressly states otherwise, payments for event services are made directly between the customer and the provider. Afrahi does not collect, hold, escrow, refund or recover those payments.
• Invoicing, taxes and receipts for event services are the responsibility of the customer and the provider concerned.

If a dispute arises between a customer and a provider, we encourage you to resolve it directly and in good faith. Afrahi may help with communication, may act on a report under the rules below and may provide information it holds where the law requires it — without becoming a party to the dispute or to the underlying contract.

Provider subscriptions and sponsored placements

These are payments made to Afrahi by a provider for platform features. They are separate from any payment for event services.

• Premium packages are sold for 1, 3, 6 or 12 months.
• Sponsored placement costs 50 MAD and buys a “top of search” position for one city and category for one month, subject to availability: each city and category has at most three sponsored places at a time.
• Payment is made online through PayPal, including payment by card through PayPal, or by a manual arrangement agreed with the Afrahi team through WhatsApp or the Help Center.
• The feature is activated once payment is confirmed. Where a package is bought while an active package is still running, the new period is added to the remaining time.
• Prices are shown in Moroccan dirhams, which remain the reference price. Where PayPal or card is used, the amount is charged in US dollars at the fixed rate of 10 dirhams to 1 US dollar, and the converted amount is shown to you before you approve the payment.
• An invoice number and payment record are generated for each confirmed payment.
• There is no automatic renewal. If automatic renewal is introduced, it will be presented clearly and accepted separately before it applies.

Buying a package or a sponsored placement does not guarantee bookings, revenue, clicks, leads, a particular ranking position, verification, or any business result. Sponsored inventory is limited and depends on the city, the category and availability at the time of purchase.

Refunds for these provider features are handled as follows. A full refund is given for a duplicate or incorrect charge; where a payment is captured but Premium activation fails and cannot be recovered; and where a sponsored placement is paid for but cannot actually be granted. There is no automatic change-of-mind or pro-rata refund simply because a provider stops using a feature that was correctly activated. Afrahi may also refund where it materially fails to provide the paid feature, or where mandatory applicable law requires it.

Suspension or closure of an account does not by itself decide whether a refund is due; each case is assessed under the rules above. Approved refunds are returned through the original payment method where that is possible. Adjusting an entitlement or a sponsored placement is a separate controlled operation and does not by itself create or cancel a refund. This refund policy covers provider payments to Afrahi for platform features only: payments between customers and providers for event services are not covered by it, and nothing here limits your mandatory rights under applicable law.

Content and intellectual property

You keep ownership of the content you submit. By submitting it, you grant Afrahi a non-exclusive, worldwide, royalty-free licence to host, store, reproduce, resize, format, translate where you request a translation, distribute, display and promote that content, solely to operate and promote the platform and the visibility of your own profile or contribution.

That licence lasts only as long as reasonably required to operate the service, to keep legal or accounting records, to maintain backups, or for promotional material already published with your authorisation. Removing your content or closing your account ends it for future uses.

• Do not submit content that infringes copyright, trademarks or other rights, or that is illegal, private without authorisation, or misleading.
• If a photo or video shows an identifiable person, you must have their consent before publishing it.
• Afrahi may remove, restrict or hide content that breaches these Terms, the law or third-party rights.
• The Afrahi name, logo, interface and software remain the property of Afrahi and may not be copied or reused without permission.

Reviews, ratings and ranking

• Reviews must be genuine and based on a real interaction or service. Buying, selling, exchanging or fabricating reviews is prohibited, as is pressuring a customer to change or withdraw a review.
• A review invitation sent through the platform does not guarantee the independence or the accuracy of the review it produces.
• Afrahi may moderate, hide or remove a review that breaches these Terms or the law, and may restore it if the breach is not confirmed.
• Search ranking may take into account relevance, location, category, profile completeness, ratings and activity, plan features, and paid sponsored placement.
• Sponsored results are always visibly identified as such.
• A ranking position, a badge or a rating is not an endorsement or a recommendation by Afrahi.

Prohibited conduct

The following are prohibited on Afrahi:

• Fraud, deception, impersonation and false identity or business information.
• Harassment, threats, hate speech, discriminatory abuse and exploitation of any person.
• Offering unsafe or illegal services, or services you are not entitled to provide.
• Spam, malware, scraping, unauthorised automation and attempts to break, overload or bypass platform security or rate limits.
• Selling, renting or transferring an account, and creating accounts to evade a suspension.
• Fake reviews and any attempt to manipulate ratings or ranking.
• Infringing intellectual property, publishing another person’s private data, or misusing the personal data of users you meet through the platform.
• Payment abuse, including fraudulent chargebacks and false claims of non-payment.
• False, malicious or retaliatory reports.

Reports, investigation and enforcement

A report is an allegation. By itself it is not a finding that a violation occurred. Afrahi may review the information available and take proportionate measures where it reasonably believes that these Terms, the platform rules, user safety, third-party rights or applicable law may have been breached.

Depending on what the review shows, we may:

• ask the persons concerned for information or evidence;
• warn a user;
• remove or hide content, or remove a review;
• restrict features or reduce the visibility of a profile;
• revoke a verification badge;
• remove a sponsored placement;
• refuse or reverse an administrative approval;
• temporarily suspend an account;
• permanently close an account;
• prevent the creation of replacement accounts;
• preserve evidence relating to the report;
• cooperate with the competent authorities.

Where it is reasonably necessary to prevent harm, fraud, illegal activity, destruction of evidence or a compromise of the platform, we may act urgently and without prior notice. Otherwise we give notice where that is reasonably possible.

• Measures are discretionary and, where possible, proportionate to what the review shows.
• We do not guarantee that a report will result in any particular action, and we may dismiss a report that is not supported.
• Filing false, malicious, retaliatory or abusive reports is itself a breach of these Terms.
• If a measure affects you, you may contact support to ask for it to be reviewed, explaining your position. We will consider the request, but no particular outcome is guaranteed.
• Your mandatory legal rights are unaffected by this section.

Responsibility of customers and providers

Each customer and each provider remains solely responsible for their own acts and omissions — including their statements, promises, negotiations, agreements, payments, taxes, legal compliance, safety arrangements, negligence and the performance or non-performance of the services agreed between them.

Meeting or communicating through Afrahi does not transfer any of that responsibility to Afrahi, and Afrahi does not accept responsibility on behalf of a customer or of a provider. Nothing in these Terms reduces the responsibility that a customer or a provider owes to the other under the law or under the agreement they conclude.

Availability and limits of Afrahi’s liability

The platform is provided on an “as available” basis. We work to keep it running and accurate, but we do not guarantee uninterrupted access, the availability of any provider, the payment behaviour of any customer, the success of an event, the accuracy of content submitted by users, or the resolution of a dispute.

To the maximum extent permitted by applicable law, Afrahi is not liable for the independent acts or omissions of customers, providers, agents acting outside their authorised duties, payment providers or other third parties, nor for indirect, incidental, special or consequential loss — including lost profit, lost opportunity or reputational harm — arising from the use of the platform.

Nothing in these Terms excludes or limits liability for fraud or intentional misconduct, liability that cannot lawfully be excluded, or the mandatory rights of consumers under Moroccan law.

Restriction, suspension, closure and deletion

• Restriction: certain features are limited while a situation is being reviewed.
• Suspension: the account is deactivated and can no longer be used to book, message, publish or purchase; it may be reinstated if the review allows it.
• Permanent closure: the account is deactivated definitively for a serious or repeated breach.
• Deletion at your request: you can delete your account from your account page at any time.

Closure or deletion does not erase records we must lawfully keep — in particular reports and moderation decisions, payment, invoice and accounting records, records of acceptance of these Terms, and security logs. They are kept for the purposes and durations described in the Privacy Policy.

Paid features may stop being delivered during a suspension or after a closure. Any refund is assessed under the purchase terms displayed at the time of purchase and under mandatory applicable law.

Privacy Policy — retention

Governing law, complaints and disputes

These Terms are governed by Moroccan law.

If you have a complaint, contact us first at contact@afrahi.ma: most situations are resolved faster this way. We aim to answer within a reasonable time and to seek an amicable solution.

If no amicable solution is found, the dispute is submitted to the competent Moroccan courts. If you are a consumer, the jurisdiction rules and protections that apply to you by law continue to apply, whatever these Terms say.

These Terms are published in Arabic, French and English. Each version is intended to have the same meaning; where a translation conflict arises, the version identified as controlling on the platform prevails.

Changes to these Terms and contact

We may update these Terms as the service, the market or the law evolves. Each version carries a version number and an effective date, shown at the top of this page.

When a change is material, we publish the new version and may require you to accept it before you continue to use features that involve other users, content or payments. If you do not accept it, you may stop using those features or delete your account.

Questions about these Terms: contact@afrahi.ma.

Read the Privacy Policy